EVALUATING THE USERS SATISFACTION ON POST CONSTRUCTION FACILITIES IN SELECTED RESORT HOTELS IN SOUTHWEST NIGERIA

Abstract

Post construction facilities in resort hotel in southwest are known not to fulfill its objectives and thereby affecting the satisfactory state of its users. The challenging state of the post construction facilities coupled with inability to provide its required services has affected the patronization of the resort hotels. The study therefore aims at evaluating the users’ satisfaction on post construction facilities in the selected resort hotels as the hotels has failed to promote its definition and objectives. Literatures revealed the facilities that promote users satisfaction in resort hotels, and established the checklist of recreational facilities for the users’ in resort hotels, these appraised facilities were measured and tested for quality, state of satisfaction and availability. Purposive sampling technique was used to select fifteen (15) resort hotels in the south west Nigeria that has natural landscape elements such as rocks and rivers. (20%) of these hotels were randomly chosen which form the sample population. The study used interviews, observations and questionnaires survey. Thus 425 questionnaires were administered to both staff members (198) and tourists (227) in these hotels. Statistical package for social sciences was used to analyze the data obtained. The result revealed satisfaction state of the users (tourists) and post construction facilities within the resort hotels and conclude that the recreational facilities provided were not maintained and create dissatisfaction for the users. The study concludes that in some of these hotels, users’ satisfaction was rarely incorporated in its design and provision of facilities and therefore the purpose of its state of resort was defeated.