DEVELOPMENT OF A CLOUD BASED STUDENT INFORMATION CHATBOT SYSTEM

K. O. Jimoh; O. Y. Adebayo; T. O. Akinfenwa; I. B. Abimbola

K. O. Jimoh Department of Information and Communication Technology, Osun State University, Nigeria
O. Y. Adebayo Department of Information and Communication Technology, Osun State University, Nigeria
T. O. Akinfenwa Information Management and Technology Center, Osun State University, Nigeria
I. B. Abimbola Department of Information and Communication Technology, Osun State University, Nigeria

Keywords: Artificial Intelligence Markup Language (AIML), ), Chatbot, College, Faculty, Frequently asked questions

Abstract

The development of chatbot system is an algorithm that analyzes the student queries and reply messages. In this system, artificial intelligence is built to answer the query of the student. The specific objectives are to determine the required features for the construction of knowledge base, design and implement the model, evaluate the performance of the developed system. Samples of Frequently Asked Questions (FAQ) was collected from the department of Student Affairs, Admission Office and Information Management and Technology Center (IMTC) of the university. The collected sample was analyzed based on the category of question and the model was designed using Unified Modeling Language (UML). The model was implemented with python programming language, HTML, CSS, JavaScript for the client sever side, and also Artificial Intelligence Markup Language (AIML) () and MySQL for the back end. The developed system performance was evaluated using Alpha Beta testing. The proposed system was successfully tested to denote its effectiveness and achievability. It totally eliminates the manual process of retrieving information about a particular domain and reduces manpower, time, for any individual. The developed system will provide adequate assistance to the student on FAQ, thereby reducing the time in visiting the college to enquire about the information in respect of school activities. It will also provide an enabling environment for the students to keep them updated about the school activities.